Our Case Studies
Explore how Technology To Go has helped MSPs expand their businesses and see the benefits. Our case studies highlight impactful results and how our solutions drive growth, efficiency and profitability.
Standardisation Through Automation Improves MSP’s Entire Customer Lifecycle
MSP calls Liongard “an RMM for the bits that RMM can’t touch.” ABOUT THE PARTNER ESTABLISHED MSP LOOKING TO SCALE Since 1992, Complete I.T. has been delivering IT solutions to small and medium-sized…
Standardisation Through Automation Improves MSP’s Entire Customer Lifecycle
ABOUT THE PARTNER
ESTABLISHED MSP LOOKING TO SCALE
Since 1992, Complete I.T. has been delivering IT solutions to small and medium-sized enterprises in the United Kingdom. At its core, the MSP strives to be an extension of its clients’ businesses, building long-term partnerships through seamless IT experiences that maximize each client’s return on investment. With seven offices throughout the UK and a recent streak of acquisitions, Complete I.T.’s ability to scale is something Dan Scott, Innovation and Systems Director for the MSP, has been keeping a close eye on.
“Liongard gives us the ability to capture client technical documentation in an automatic and consistent way. We know exactly where to look for information and that it will be up to date, as Liongard does all this automatically. The better information we have, the better service we can provide to our clients—it’s that simple.”
Dan Scott, Innovation and Systems Director, Complete I.T.
QUICK LOOK
→ SIZE: 200 Employees
→ LOCATION: 7 offices throughout the UK
→ FOUNDED: 1992
→ MANAGED CUSTOMERS: 700+
→ ENDPOINTS: 25,000
→ END USERS: 25,000
The Problem
→ Managing systems manually across several offices without a standardised process became time-consuming and inconsistent.
The solution
→ Liongard’s automation brought the MSP standardisation for faster resolution times.
Key outcomes & benefits
→ Automation provides the unified visibility needed to effectively serve its clients and continue its rapid growth.
iTeam Secures Their Remote Workforce with the Privatise Remote Office Cluster (ROC).
Privatise helps leading Managed IT Team & Certified Cybersecurity Assessor secure their remote team with a one-click solution. “With the Privatise solution, it’s been a pleasure to know that our empl…
iTeam Secures Their Remote Workforce with the Privatise Remote Office Cluster (ROC).
The Company
A UK-based Managed IT company providing IT administration and support as well as cybersecurity assessments for small & medium businesses. The organisation offers a team of IT professionals dedicated to managing their customers’ IT, keeping their customers’ data secure, and passing Cyber Essentials compliance.
The Challenge
iTeam needed to secure their remote team quickly and effectively, while keeping their cloud resourceslocked dow n. To prevent brute force attacks, their cloud resources were locked down to the office IP.
When moving remote, the employees no longer had easy access to the office static IP.
Using legacy hardware solutions to go through the office, and then back out to the public internet was both not practical in terms of bandwidth but also a pain for productivity and slow.
The solution
Privatise was the clear solution for iTeam. Privatise was one of the few solutions that was completely software-based and provided military-grade VPN encryption, a virtual firewall, static company-wide IP, monitoring, & content filtering in an easy to install, one-click setup.
As an IT based company, Privatise was also attractive due to the fact that despite its simplicity, it also could be used for advanced setups like software-based remote Domain Controller integration and provided “Full Control” so that only administrators could turn off or tweak it.
The Results
Secure Cloud Resources Locked Down to Office & Privatise Virtual Office IPs. iTeam no longer had to worry about brute force attacks & cloud access for remote workers. With Privatise, all the remote devices shared a static IP and were protected by the Privatise Remote Office Cluster (ROC) Virtual Firewall.
Easy Deployment
Privatise was deployed via a quick, silent install on all the devices without any hassle. As an IT based company, the deployment could not have been easier.
Time Savings
iTeam did not have to worry about setting IP rules for every single dynamic and static employee home IP address or setting up secure firewalls in all employee homes. With Privatise, they were given one virtual office IP for all devices protected behind a secure virtual firewall.
MJD Systems recommend ITQuoter to other MSPs
“I would definitely recommend ITQuoter to other MSPs. The onboarding and training was fantastic and all the documents are a great source of information. Don’t even waste your time trying out any other quoting tools!” N…
MJD Systems recommend ITQuoter to other MSPs
MJD Systems
MJD Systems is an MSP in North East Scotland. They were formed by Mark and Jill Dunscombe in response to local demand for quality network management and troubleshooting at a fair price.
Since then they have grown from strength to strength and in 2016, to allow for further growth of the business, they expanded into larger offices where they are currently based, in Spey Bay, Scotland, alongside the beautiful beach and golf course!
The Issue
MJD Systems were using another CPQ tool but it was difficult and also timeconsuming to use. The company was struggling to keep track of outstanding quotes and follow ups. They were looking for an alternative.
The solution
ITQuoter is a 100%cloud-based CPQ software tool that has been used by MSPs since 1998. Its capabilities meet and exceed MJD’s specifications.
Why MJD Chose ITQuoter
ITQuoter was chosen because it is easier to use and quotations can be produced much more quickly. Even more complex quotations are not too time consuming.
“The integration with the PSA tool is really easy to work with and the team are happy to use the tool. The on-boarding and training was very clear and straightforward and the documentation sent after the session is a great reference for any additional information required. ITQuoter are always very responsive, any time you contact them.”
MJD: Considerations
Natalie Dunscome gives more details about MJD’s decision to choose ITQuoter:
“We were using another quoting tool and made the choice to switch to ITQuoter. About 3-4 years ago we started to split our quotations and our ordering. We were struggling to to know which quotes had been done and which ones needed to be followed up. It was time-consuming to create each quote, and increasingly difficult, and our team was very reluctant to use the tool as a result.
“We saw the demo which was done with the Network Group and realised that there was something else out there which would make it easier and more streamlined when producing quotes. I wouldn’t hesitate to recommend ITQuoter to other MSPs.”
Business Benefits to MJD as a result of using ITQuoter
• Time saved putting quotes together
• The integration with our PSA tool is very easy to work with
• The team have become more productive and willing to use the software
Key Outcomes
• Easy-to-use quoting software
• Professional-looking proposals
• Good integration with PSA tool
• More streamlines processes and good overview of outstanding quotations
On Training
“ITQuoter onboarding and training was very clear and straightforward. First training session with Tesa was fantastic, not rushed, and she was happy to suggest things. It felt as if we could take as much time as we needed. Recording was very useful. Documents sent after the session are a great reference and well done. Very responsive on the training@ email address. All contact is very responsive, including local support.”
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