MJD Systems recommend ITQuoter to other MSPs
4th of February, 2022
“I would definitely recommend ITQuoter to other MSPs. The onboarding and training was fantastic and all the documents are a great source of information. Don’t even waste your time trying out any other quoting tools!”
Natalie Dunscombe
Business Development Manager
MJD Systems
MJD Systems
MJD Systems is an MSP in North East Scotland. They were formed by Mark and Jill Dunscombe in response to local demand for quality network management and troubleshooting at a fair price.
Since then they have grown from strength to strength and in 2016, to allow for further growth of the business, they expanded into larger offices where they are currently based, in Spey Bay, Scotland, alongside the beautiful beach and golf course!
The Issue
MJD Systems were using another CPQ tool but it was difficult and also timeconsuming to use. The company was struggling to keep track of outstanding quotes and follow ups. They were looking for an alternative.
The Solution
ITQuoter is a 100%cloud-based CPQ software tool that has been used by MSPs since 1998. Its capabilities meet and exceed MJD's specifications.
Why MJD Chose ITQuoter
ITQuoter was chosen because it is easier to use and quotations can be produced much more quickly. Even more complex quotations are not too timeconsuming.
“The integration with the PSA tool is really easy to work with and the team are happy to use the tool. The on-boarding and training was very
clear and straightforward and the documentation sent after the session is a great reference for any additional information required. ITQuoter are always very responsive, any time you contact them.”
MJD: Considerations
Natalie Dunscome gives more details about MJD’s decision to choose ITQuoter:
“We were using another quoting tool and made the choice to switch to ITQuoter. About 3-4 years ago we started to split our quotations and our ordering. We were struggling to to know which quotes had been done and which ones needed to be followed up. It was time-consuming to create each quote, and increasingly difficult, and our team was very reluctant to use the tool as a result.
“We saw the demo which was done with the Network Group and realised that there was something else out there which would make it easier and more streamlined when producing quotes. I wouldn’t hesitate to recommend ITQuoter to other MSPs.”
Business Benefits to MJD as a result of using ITQuoter
- Time saved putting quotes together
- The integration with our PSA tool is very easy to work with
- The team have become more productive and willing to use the software
Key Outcomes
- Easy-to-use quoting software
- Professional-looking proposals
- Good intergration with PSA tool
- More streamlines processes and good overview of outstanding quotations
On Training
“ITQuoter onboarding and training was very clear and straightforward. First training session with Tesa was fantastic, not rushed, and she was happy to suggest things. It felt as if we could take as much time as we needed. Recording was very useful. Documents sent after the session are a great reference and well done. Very responsive on the training@ email address. All contact is very responsive, including local support.”